Shipping & Return Policy
Please read this information carefully as it contains important details about your rights and obligations as well as limitations and exclusions that may apply to you.
Orders are processed MONDAY-FRIDAY (with the exception of federal holidays). For hair and hair products, orders take 2-7 business days to process. Most hair products ship within 1-2 days. Most hair ships within 3-6 days. During sales/promotions, processing times may take up to 10 business days for orders to process. Processing times for custom wigs can take up to 15 business days (excluding weekends and federal holidays).
Order processing begins as soon as an order is submitted. As a result, order modifications are not permitted after an order is submitted. This includes changes to product, shipment methods, addresses, cancellations, etc.
We accept most major credit cards. As soon as you place an order online, your credit card will be charged. Credit card fraud and theft of our merchandise will be lead to prosecution to the fullest extent of the law.
Your billing and shipping address must match in order to complete a transaction on this site. Pretty Addictionz reserves the right to request additional payment and shipping verification after an order is submitted.
Currently, we ship to all 50 U.S. states and FPO/APO. We also accept international orders. For international orders, you are responsible for any duties and taxes than may incur. All International orders must be paid using the PayPal check out option. International orders without PayPal Seller Protection will be automatically canceled. Thank you for your understanding.
Orders will be shipped once payment is confirmed and cleared. Signature confirmation is required for all hair and wig orders. Hair orders are shipped via USPS/Fedex. Signature confirmation is required for all hair orders. It takes approximately 2-5 business days for orders to be delivered. Shipping charges may be more or less than the actual rate charged by the carrier. All shipping costs must be paid in full at the time of the order. Packages shipped to a P.O. BOX will be shipped via USPS only.
Undeliverable/Lost/Return to Sender Packages
- The shipping address does not exist
- The shipping address is misspelled by the customer
- The shipping address is missing information (i.e. apt/bldg/suite number)
- The carrier is unable to safely deliver the package
- The addressee has moved
- The addressee has refused the package
We will not be responsible for shipment delays due to weather or other natural or environmental factors, we will try our best to ship out products at the specified timeframe promised. However, we advise that you place your order far in advance to allow for unplanned delays. All shipping errors must be reported 3 business days of the date of delivery.
Refund and Exchange Policy
All sales are FINAL and there are no refunds allowed on any circumstances. ALL Ready-to-Ship Wigs, closures, and frontals are FINAL SALE. May not be returned or exchanged.
For unused hair bundles/extensions, customers must complete exchange requests within 7 days of receipt in order to qualify for a store credit. Any exchange request not received within the specific time frame will be disqualified. The product must be sent back in the original condition (re-sellable condition) as it was when shipped from us, meaning it cannot be combed, washed, brushed, cut, worn, colored, or altered in any way. Original ties must remain intact as it was received by the customer. Send your exchanged item(s) including your first name, last name, phone number, your exchange request and original receipt to:
P.O. Box 421408
Houston, TX 77242
For your protection, we suggest that all exchanges be sent back to us through a traceable postal carrier with signature. We are not responsible for lost items in transit. All Sales are Final on clearance and sale items. No exchanges or returns will be accepted. The customer is responsible for all return freight cost in a product exchange transactions. Once received and determined to be in re-sellable form, a store credit will be issued. If the item was purchased during a promotion that has ended, the exchanged/store credit item would not qualify for the promotion in question.
We take great pride in our product and it is 100% guaranteed. Contact customer service at contact to report any return requests. Reports must be made within 7 calendar days of receiving your hair. Since natural hair is reactive to a simple wash and deep conditioning, product issues or concerns can often easily be remedied by implementing a simple care regimen. Although no refunds are permitted, we will address the quality issue at once. A Customer Service Representative will provide the customer with instructions for the return of ALL product(s) in question. Note that perming, coloring, lifting, rinsing, cutting, removing the hair from the weft or otherwise processing the hair VOIDS this policy. If Pretty Addictionz verifies and agrees that the product is defective in any way, we will then exchange or replace the item.
If the customer selects a product in exchange of greater value, they will be responsible for paying the additional cost of the item. We will cover the cost of shipping the exchanged/new item back to the customer if priority shipping is selected. If Pretty Addictionz does not validate the product defect issue, we will return the item in question to the customer at our expense (via priority mail) without an exchange of product.
Limitation of Liability
Pretty Addictionz, does not accept liability beyond the remedies set forth herein, including any liability for products not being available for, or the provision of services and support. Pretty Addictionz will not be liable for consequential, special, indirect or punitive damages even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. This limitation of liability applies both to products and services. Customer agrees that for any liability related to the purchase of products, Pretty Addictionz is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of products under this agreement. Customer agrees that for any liability related to the purchase of services not bundled with products under this agreement, Pretty Addictionz LLC is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of services under this agreement.